• 1.1 All sales and transactions made through Cricstars are subject to this Policy and applicable consumer protection laws, including the Consumer Guarantees Act 1993 (New Zealand) and the Fair Trading Act 1986 (New Zealand).
• 1.2 Cricstars distinguishes between:

• 2.1 Cricstars accepts returns of physical merchandise purchased directly from Cricstars, provided that:

• 2.2 Refunds will be processed once the returned item has been inspected and approved. Refunds will be issued to the original payment method within a reasonable timeframe.
• 2.3 Cricstars does not accept returns of merchandise purchased through third-party vendors or Business Accounts. Users must contact the vendor directly for such returns.

• 3.1 Subscription fees (including premium memberships, analytics packages, or enhanced features) are non-refundable once billed, except as required by law.
• 3.2 Users may cancel subscriptions at any time through their account settings. Cancellation prevents further billing but does not result in a refund of amounts already paid.
• 3.3 Free trial periods, if offered, may be cancelled prior to conversion to a paid plan to avoid charges.

• 4.1 Tournament entry fees, match bookings, and event registrations are non-refundable once payment is confirmed.
• 4.2 Cricstars may, at its sole discretion, issue refunds or credits in cases of event cancellation caused by Cricstars.
• 4.3 Cricstars is not responsible for cancellations, forfeits, or disputes between participants, and no refunds shall be issued in such cases.

• 5.1 Purchases of CSTAR tokens, including presale allocations, are final and non-refundable.
• 5.2 CSTAR tokens are utility tokens and do not carry any right to refunds, buybacks, or redemption guarantees.
• 5.3 Users acknowledge that token values may fluctuate and Cricstars makes no representation regarding liquidity, resale value, or availability on secondary markets.

• 6.1 Services provided by Users (such as scoring, coaching, umpiring, or training) are contracts between Users. Cricstars is not a party to these contracts.
• 6.2 Refunds for marketplace transactions must be resolved directly between the service provider and the customer.
• 6.3 Cricstars disclaims liability for non-performance, disputes, or refunds in connection with marketplace transactions.

• 7.1 To initiate a refund request (where permitted under this Policy), Users must contact Cricstars at support@cricstars.app with:

• 7.2 Cricstars reserves the right to request additional information, evidence, or documentation before processing a refund.
• 7.3 Refund eligibility shall be determined strictly in accordance with this Policy and applicable law.

8.1 Refunds will not be issued for:

• 9.1 Nothing in this Policy limits any rights Users may have under the Consumer Guarantees Act 1993 (NZ) or other applicable consumer protection legislation.
• 9.2 Where mandatory rights apply, this Policy shall be interpreted consistently with those obligations.

• 10.1 Cricstars may amend this Policy at any time.
• 10.2 Material changes will be communicated via the Platform. Continued use of the Services following notice constitutes acceptance.

For all refund and cancellation requests or inquiries, contact: